Shipping policy
Shipping & Delivery
We ship flooring and related materials throughout the United States and Canada. In some cases we will also get involved with exporting into other countries, upon request. We offer the most competitive freight rates currently available.
Delivery Time
Once your order is submitted, we need 1 to 2 business days to properly process the order through our vendors and partners. After the order is processed, it's then shipped out as soon as possible. Standard time in transit is 5 to 7 business days (not including weekends or holidays) after the order ships. We usually tell customers to estimate a week to a week and a half total however we do not guarantee any dates or times. In route shipping time can vary due to time or year and many other factors. Expedited shipping is available. Please email us at customerservice@fivediamondflooring.com to obtain a quote on expedited shipping. This estimated time applies to the contiguous 48 United States. Delivery time will be longer to Alaska, Hawaii, Canada, and anywhere outside the Continental United States. If part of the order or the entire order is not in stock, we will notify you and advise you of your options.How We Deliver Your Order
Depending upon the size and weight of your order, we may use different shipping methods. In most cases, if your order is 14 boxes of material or less, we will have material shipped out standard FedEx Ground. If your order is larger, it may be the best route to ship LTL or less than truckload. If this is the case, then you must have someone at the delivery location to help unload the order. Deliveries are "curb side". The driver's will not bring the material into your home. If you are handicapped or have no way of assisting the driver, please email our customer service and we will explain the extra fee to have the material unloaded. With LTL shipments the freight carrier will usually contact you prior to the delivery. We will send you an e-mail listing the terminal phone number and a tracking number. If you have not heard from the freight carrier by the time you have received this e-mail, we suggest that you contact them to confirm the delivery date and time. The freight company will usually give you the date of delivery, and a time window which should be a two to six hour time span. Whoever is accepting the delivery must inspect it and sign for the order.. We make it simple for you to work within these terms. We provide you with the tracking number and a terminal telephone number in order for you to track your order and schedule a delivery day and time that will be convenient for you. In most cases, the trucking company can narrow the delivery time down to a two- to six-hour window. You need to make sure that the order is inspected when delivered. We provide you with a detailed inspection checklist to follow. If you are not going to be the one accepting the order, you have to make sure that the person signing the order is capable of doing so. You cannot sign the paperwork and let the driver leave until the order has been thoroughly inspected. If there is any damaged material, it must be noted on the paperwork and retained in order for us to issue replacement material to you and for us to be properly reimbursed by the trucking company. We are referring to damage by the trucking company, not manufacturer defects. If there is any damaged material, we will reship your replacement for this material, as long as it was noted in the paperwork. And again anything you are requesting to be replaced cannot be used and be retained until we have filed a claim for the replacement cost.